Article 1: Scope of Services

These Terms and Conditions apply to all services provided by Grand Sahara Aventures in Tunisia.

All tours and excursions are 100% private, with a dedicated guide, driver and vehicle — no groups and no shared services.

By confirming a booking, the client acknowledges and fully accepts these Terms and Conditions without reservation.

Article 2: Pricing and Program

Prices are those indicated on our website or provided at the time of your request.

All prices are expressed in euros (€) per person, unless otherwise specified.

Following your inquiry, you will receive one or more personalized quotations including a detailed itinerary.

These documents specify:

• the itinerary and daily schedule

• included and excluded services

• logistical details

👉 The confirmed quotation and itinerary form the contractual basis of the service.

Article 3: Booking and Contract Formation

A booking becomes effective once the following elements are received:

• written confirmation by email

• required participant details

• deposit payment

Required information includes:

• full names of participants

• pickup location

• valid WhatsApp number

• identification documents (if required)

👉 Once the deposit is received, the booking is considered final and binding.

Article 4: Payment Terms

4.1 Deposit

A 10% deposit is required to confirm any booking.

This deposit:

• secures availability of all services (vehicle, guide, accommodation)

• confirms the booking

• constitutes a binding commitment

Payment is made via a secure payment link (credit card or PayPal).

👉 By completing the payment, the client confirms acceptance of these Terms and Conditions and the agreed itinerary.

4.2 Balance

The remaining balance can be paid:

• in cash (euros or Tunisian dinars) directly to the guide

• by credit card at the agency (5% processing fee applies)

• via WISE (recommended)

• by international bank transfer

4.3 Payment Protection Clause

The client acknowledges that the services are customized and reserved upon request.

👉 Any unjustified payment dispute (chargeback or PayPal claim) may result in legal action.

Article 5: Booking Confirmation

Once the deposit is received, a reservation voucher will be issued.

Article 6: Cancellation and Refund Policy

All cancellations must be communicated by email.

Refund Conditions

• Excursions without accommodation: refund up to 24 hours before departure

• Tours with accommodation (multi-day): refund up to 5 days before departure (excluding payment processing fees)

Additional Conditions

• After these deadlines, the deposit may be retained to cover incurred costs

• In case of no-show, no refund will be issued

• Payment processing fees (PayPal, bank, etc.) are non-refundable

👉 These conditions reflect costs already committed (logistics, reservations, partners).

Article 7: Service Execution

Services are carried out according to the agreed itinerary.

Adjustments may be made when necessary for:

• safety

• weather conditions

• operational requirements

Article 8: Liability

The agency operates under a best-efforts obligation.

It shall not be held liable for:

• services performed by third-party providers

• personal decisions or behavior of the client

• force majeure events

Article 9: Insurance

Clients are strongly advised to hold personal travel insurance covering:

• medical expenses

• repatriation

• personal liability

• luggage

Article 10: Risk Activities

Optional activities may include:

• quad biking

• buggy rides

• horse riding

• camel riding

• sandboarding

• parasailing

• jet skiing

These activities are operated by independent third-party providers.

👉 A liability waiver may be required before participation.

👉 The agency cannot be held liable for any incident occurring during such activities.

Article 11: Personal Data

Personal data is collected solely for the purpose of organizing and delivering the services.

Article 12: Disputes

In case of dispute, both parties agree to seek an amicable solution first.